Refund policy

At Studio Optix we curate an exclusive selection of independent, handcrafted eyewear, and each piece is inspected and prepared to order. We do not offer refunds to the original payment method. Eligible returns receive store credit under the conditions below.

Store credit: Approved returns receive store credit for the purchase price, less original shipping, return shipping, and a 20% restocking fee. Store credit never expires.

14-day window: Return requests must be emailed within 14 days of delivery (per carrier tracking).

Condition: Items must be unworn, unaltered, and complete with all original packaging, cases, cleaning cloths, and authenticity cards. Frames with prescription or custom lenses installed are not returnable.

Authorization: All returns require written authorization and a Return Merchandise Authorization (RMA) number before being shipped back. Unauthorized returns are refused and returned at the sender's expense.

Damaged, defective, or incorrect orders: Your satisfaction is our priority. If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery with photos of the issue and we will correct the mistake or replace the item immediately at no additional cost to you.